Buckley Search Inc.

Partners for Progress



kevin@buckleysearch.com                Tel:   (416) 865-0695 toll-free 1 (866) 996-9984               anna@buckleysearch.com




This position is responsible for the day to day administration of the Client Service Team; managing the overall
service delivery to the clients through release and classification; coordinating “single-point of contact” for the
Client Service Team; and ensuring client relationships are maintained through proactive client contact and
superior customer service.

Relocation assistance to this high growth area of Canada is available for Canadian residents in other Canadian
cities.




- Supervise the Client Service Team on a day-to-day basis; on-going coaching, guidance, training planning and development
- Performance reviews are completed on an annual basis, with interim reviews completed as necessary
- Direct and monitor the work team members against key performance indicators and regularly communicate progress.
- Welcome and facilitate discussion within the team about opportunities for process and customer service improvements.
- Ensure accurate and timely EDI release and rating of all shipments on all modes of transportation for the designated client base.
- Maintain an excellent working relationship with clients and/or carriers.
- Monitor the effectiveness of these relationships and develop programs/processes to improve them through the Client Service Team.
- As necessary, handle highly complex client service issues in a professional manner.
- Define the relationships between the Client Service Team and other internal departments within the company
- In a support role to the External Service Coordinator, may visit client sites periodically to ensure client’s needs are being met.
- May identify and forward up-selling opportunities for Sales.
- The manager is responsible for communicating with internal (their service team, release branches, other service teams in the
   organization, Sales, A/R, HR,) as well as external sources (Canada Customs, Federal departments, Clients)
- Provide technical expertise in Customs regulations.
- Plan staff scheduling around work volumes and vacations.
- Accountable for the client service levels.
- Ensure refund suspense items are actioned and corrected.
- Review and analyze changes in regulations/trade initiatives and identify impact to client base and Client Service Team.
- Participate in the development, coordination and implementation of required changes to the company's processes and
  procedures to  incorporate new regulations and/or continuous improvement initiatives. ·
- Manage the implementation of new business.
- With the Business Development Specialist, coordinate the set-up of new clients.
- Ensure that databases are created correctly and optimizes regulation in the client’s best interest via tape conversions,
  product   information and client interviews.
- Deliver on the commitments made in the implementation plan. ·
- Initiate and maintain a client / industry library for the Client Service Team and Business Unit



- Client Service orientation
- Must have extensive experience in Canadian Customs Brokerage sector
- Good oral and written communication skills
- Ability to make decisions and recommendations within authorized limits prescribed
- Knowledge of company policies/procedures, company credit policies, client data
- Knowledge of customs regulations
- Good interpersonal skills to deal effectively with team members and others within the organization
- Good coaching and team development skills.
- Ability to reflect a professional company image.

Education:

Completion of CCS Designation or working towards it or 2nd year Customs-related College courses.

A well-established operation in Alberta, very competitive salary offering, benefits
and advancement potential
The opportunity to relocate from elsewhere in Canada to the thriving Alberta marketplace

To explore this career opportunity in confidence please call Kevin or Anna at 1 (866) 996-9984, Toll-free
or email us at kevin@buckleysearch.com or anna@buckleysearch.com

Put your career on a progressive track! All discussions are strictly confidential.
For more information and to discuss your qualifications please call us locally (416) 865-0695.

Associate Member, CIFFA, CSCB, IE Canada


Freight Careers
Customs Careers



kevin@buckleysearch.com                             Tel:   (416) 865-0695 toll-free 1 (866) 996-9984

 


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