Our client is a well-established international freight
forwarder seeking a qualified international air/ocean
imports/exports Operations Manager for the Mississauga office. You have
several years of management
experience in international freight forwarding in Canada. Comfortable in
both air and ocean freight, you
a well-rounded background in the industry, have supervised a medium-sized
staff and have excellent
relations established with customers, carriers and international agents.
• Assist in the day to day running of the import/export
department (air, sea and road)
• Maintain relationships with overseas agents, airlines and customers
• Management and training of staff towards maximum performance and job
satisfaction
• Has the mandate to sell when in customer contact situations
• Assist in the overall development of the team
• Responsible for team quality and productivity
• Ensure all company policy, routines and standards are followed by all
department members
• Co-ordinate activities between freight forwarders (operators), customers and
suppliers
• Run projects, complete with well defined goals, deadlines and budget
• Rate negotiations with airlines/suppliers
• Provide customer quotations
• Produce/pass invoices
• Maintain the quality standards of the operational import/export procedures
• Support with customs issues towards customs compliance
• Ensure quality levels are maintained in the export respective import process
• Provide customer service to the clients to maintain customer base
At least 5 years experience in
an export or import operator role (freight forwarder).
Extended knowledge of customs. Knowledge of air or sea freight industry and
processes.
Comfortable with project management practises
Familiar with and well able to work within the import/export process
Familiar with and able to work with the company’s quality and environmental
policies
Good knowledge of computer tools, both import/exports and invoicing
Knowledge of customs tariff
Good communication skills
Financial awareness
Able to manage own working time effectively
Knowledge of service levels expected by clients – able to deliver them!
Excellent English - other languages an asset
Required Behavioural Competencies:
Primarily to be able to work as a coordinator, a project manager, to be able to
organize complicated work situations,
to assist in the daily running of the operations and to co-ordinate the
activities of the freight forwarders/operators.
• Analytical approach to daily problem solving and ability to anticipate coming
situations
• Good communicator, able to keep all parties well informed and aware of their
roles and responsibilities
• Working easily between the relationships with supplier, customer and team
members
• Innovation-oriented
• Able to plan and organise daily and future activities
• Can make decisions and both keep them and be able to re-evaluate
• Profitability and result oriented and always looking for improvement in our
business processes.
• Able to express oneself clearly
• Integrity
• High level of stress tolerance
• Ability to translate customer needs into business solutions.
• Ability to create commitment and give directions as well as set and follow up
clear objectives.
• Team oriented and with proven interest in people development
Compensation is open to negotiation, including incentives plan and excellent benefits
Put your career on a progressive track! All discussions are strictly
confidential.
For more information and to discuss your qualifications please call us at
(416) 865-0695.
Associate Member,
CIFFA, CSCB, IE Canada - Back To
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