Our client is a well-established and respected customs broker and provider of logistics solutions.
Their success is based on being committed to firm values of action, progress, initiative and innovation.
A belief in continuous improvement and in serving the customer and anticipating the customer's needs
drives this progress forward and these are the attributes they are seeking in the Regional Manager, Niagara.

You are a progressive-minded manager or supervisor, with a CCS designation or a Licence, a strong
leader, coach and mentor, unafraid to roll up your sleeves and pitch in; a leader who manages by
walking around, identifying employee needs and providing them the training and tools they need to
be successful.

Toll-free from the region: 1 (866) 996-9984.

Send your resume in confidence to  kevin@buckleysearch.com


You will manage the day to day functions of the Fort Erie and Niagara Falls branch operations.

- Direct and oversee the release, entry and billing processes on a day to day basis of both branches.
- This involves traveling to and from each branch on a bi-weekly basis.
- Direct and oversee the administrative functions related to the management of staff:
  Time/Attendance, Performance Reviews, Train and Develop, Discipline, Coach and Mentor.
- Ensure that the Key Results Objectives (KRO’s) are achieved, communicated, monthly results are
  identified, and actions are taken for those that are below standards.
- Ensure compliance with all Government regulations relating to the importation of goods is met;
  identify any defects in policy and procedure which may effect compliance, offer methods for compliance
- Ensure compliance with all company policies and procedure are met; identify any defects in policies and
  procedures which may affect the quality of product and offer methods for improvement.
- Review processes within the branch to ensure maximum efficiency and to realize the largest possible margins on profits.
- Make suggestions for new processes that will enhance branch operations.
- Implement local written procedures that address port specific practices.
- Provide suggestions for systems enhancements to improve efficiencies.
- Ensure the high quality of  service is maintained; identify barriers to providing service.
- Identify staffing requirements based on volumes and service levels
- All other duties as assigned

Knowledge and Educational Requirements
- High School Diploma is required. College and or University Degree in Business would be preferred.
- Minimum Ten (10) years direct experience in customs brokerage environment.
- Minimum Five (5) years in a Managerial role. Specifically, leading a team, goal setting, handling conflict,
  time demands and customer service issues; minimum number of staff supervised - 10+
- CCS designation is a must
- Skilled experience in the ability to effect release and entry with Customs, knowledge of other government
  programs related to importations, knowledge of how to prepare amends.
- Working knowledge of MS Office Suite of products.
- Strong communication skills – verbal and written is required
- Problem solving, accuracy, attention to detail and analytical ability is required
- A dynamic, energetic personality, team building and mentoring skills are a must.


Attractive base salary offered, commensurate with experience, management incentives plan, comprehensive benefits

Put your career on a progressive track! All discussions are strictly confidential.

For more information and to discuss your qualifications please call us at (416) 865-0695.

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